How Can We Help You?
Need assistance launching your store, updating delivery settings, or have a question? Our support team is here to help.
Email Support
For merchant inquiries, feedback, or general support assistance.
Merchant Dashboard
Manage your catalog, edit delivery times, and print QR posters from your store portal.
Launch New Store
Start selling online in under 3 minutes with zero coding and zero subscription costs.
Frequently Asked Questions
Is Auroo India really 100% free for shop owners?
Yes! There are zero platform fees, zero monthly subscriptions, and 0% sales commission. Merchants receive 100% of their earnings directly from customers via UPI or Cash on Delivery.
How do I change my store delivery timing?
Log into your Merchant Admin Panel at /admin, and in the Delivery Settings section select whether you deliver Quick in Minutes (15–30m, 30–45m, 45–60m), Same Day Delivery, or 2–3 Days Delivery. Your public storefront updates in real-time.
How do I receive customer orders?
Orders placed by customers immediately appear in your Merchant Admin Dashboard in real-time with customer name, phone number, delivery address, and ordered items.
How can customers contact a shop directly?
Every store's public page displays the merchant's verified phone number and WhatsApp contact button directly in the store header and checkout receipt.
Statutory Grievance Redressal Mechanism
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
Grievance Redressal Department
Auroo India Digital Platform